FAQs

Pre-sales Questions

Why am I charged before my order has shipped?
Our payment provider automatically & securely processes your order immediately after it is placed.
Do I have to have an account to place an order?
No, accounts are totally optional.
How do I know that my order is confirmed?
Immediately after placing your order you should receive an email notification at the email you entered during the checkout process.
Can I ship the products to an address that does not match my billing address?
Yes, definitely!  During the checkout process you are able to enter any shipping address and specify a different billing address.
Can I purchase multiple products in a single order?
Yes!  You can choose as many item(s) as you want, just click "Add to Cart" and go back to the product page you are interested in and click "Add to Cart" on that item as well before proceeding to "Enter Shipping Address" to finalize your order.
How do I place an order?
Please, if your item comes in different sizes or colours, carefully choose your correct size or colour choice before clicking "Add to Cart". You will then be directed to our Cart page where you can review your item(s) and proceed to Enter Shipping Address to process your order.

General Questions

What is an ePacket?
As we partner with merchants and product manufacturers from all over the world, we opt for the ePacket delivery system from EMS. This innovative shipping technology enables you to track your order at any time. And, what is even more critical, it is fast as lightning!
Where does LoveDiffuser ship?
We provide free worldwide shipping to over 200 countries & regions.
How can I see where my order is at the moment?
LoveDiffuser provides you with an excellent opportunity to track your order by simply indicating your tracking number. As soon as you get the number after shipment confirmation, fill it in on our Track Your Order page and click on Track button. As simple as ABC: you will immediately see where your package is at the moment and which stages your delivery has already gone through.
Do you accept orders placed outside of the United States?
We sure do! However, we are not responsible for customs charges. Customs may charge their own fees which are not associated with our shipping cost. They are their own entity and reserve the right to charge as they see fit.
How much does shipping cost?
We offer FREE international shipping. Please note, duties and other international shipping charges are non-refundable.
What if I didn’t receive my order after 7-10 business days from the moment of getting the shipment notification?
No worries - slight delays in shipment may occur due to, for instance, upcoming or current holidays that are not working days of post and delivery services. Moreover, keep in mind that it might take a considerable time for the customs of your country to check your package. If your delivery is significantly late, or you’re experiencing problems with tracking your order, please contact us at [email protected] We would be glad to help you at any time!
When will I get my order?
Please note that we require 1 to 3 working days on average to fulfil your order before dispatching it.  Rest assured we are doing everything in our power to get your order to you as soon as possible!  Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 10 business days.  Please consider any holidays that might impact delivery times.
Reach us by email any time! We’ll do our best to respond as quickly as possible.
Chat directly with a Megnor Guru for immediate answers to your questions.
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